TSB will close its Kilsyth branch

Kilsyth is to lose its TSB as part of a cull of 73 Scottish branches, it emerged today (Wednesday)

Wednesday, 30th September 2020, 4:28 pm

Staff in the West Burnside Street branch were told the news this morning.

The closure will take place in 2021 -and the company said it was happening because more customers are banking online.

Robin Bulloch, Customer Banking Director at TSB, said: “These decisions are the most difficult we take, but we must always be guided by our customers - and we are clearly witnessing a substantial shift towards digital banking.

“We operate a more extensive branch network than most other banks in Scotland, including some much larger than TSB, and we need to reduce its size to reflect the changing needs of our customers and a fast-evolving operational environment.

“TSB remains committed to offering high quality banking services in branches across Scotland. We are also introducing mobile advisers to ensure we look after vulnerable customers and those in rural locations.