A hotline to proper help

Cumbernauld and Kilsyth cancer parents will be able to use a 24-hour national helpline from this week.

Monday, 5th May 2014, 4:45 pm

It will aim to give the best possible advice to patients who have received specific cancer treatment when they feel unwell, aiming to ensure they - and their carers - are swiftly directed to the right person able to provide care at the right time.

Patients undergoing chemotherapy and radiotherapy are eligible to use the line during treatment and eight weeks after it has been completed.

These patients will be provided with the 24/7 helpline number and will be given advice on how to recognise any worsening symptoms and what actions they should take.

Lynn Irvine, acute oncology project nurse for NHS Lanarkshire, said: “People with cancer often develop new and acute problems which require an urgent response, either as a consequence of their cancer illness or the treatment itself.

“Patients and carers may be unprepared for such events and where or when to seek help.

“By calling the helpline, patients will be assessed by competent call handlers and then directed to the best possible care.”

She added: “It will allow patients to access appropriate and timely care by healthcare professionals who are familiar with their condition and specific needs.