Tenants asked to use App

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Council tenants in North Lanarkshire are being encouraged to use a handy new App on their smartphones and tablets to report housing repairs.

The council launched the service earlier this year and the free to download App lets tenants report issues directly to the local homes repairs team using their smartphone and include pictures of the work required.

Des Murray, property services manager with North Lanarkshire Council, said: “With so many people owning high-tech phones the ‘NLC Local’ App gives people a fast and convenient way of reporting repairs. The App is designed to give people an easy method to report their repairs concerns and means we can respond in a more effective manner to each individual job. Tenants can quickly fill in details of the repair required and attach pictures which enable us to better identify the resources and manpower needed to complete the job in the quickest possible time.”

The council say the key features of the App are it is free to download and simple to use; reports are sent immediately with a photograph of the repair required to help; people can to report multiple problems and repairs; tenants are able to detail their availability making it easier to arrange appointment times; repair status can be tracked via the “App” by the tenant; and people using the “App” can access other services including - Jobcentre Plus, NHS, local information, consultations and much more.

Councillor Sam Love, added: “We aim to ensure that tenants receive the best possible repairs service and the development of this technology will help do that.We are always looking to make things easier for our tenants using our repairs service and this App will definitely do that. The app allows our tenants to report repairs at a time convenient to them and repairs can also be reported on behalf of elderly relatives and friends who may not own a smartphone.”

For emergency repairs, call 0800 678 1166.