ScotRail urges customers to play their part when travelling

Customers should cover their face when travelling on Scotland’s Railway – and play a critical role in keeping essential rail users safe.

Friday, 29th May 2020, 8:25 am
Prepare for some major changes if you’re planning on a rail trip this month.

ScotRail has issued the updated guidance for customers following the launch of the Scottish Government Transport Guidance plan, which confirms people travelling on public transport should wear a face covering.

As part of the effort to keep key workers moving, the train operator will add a small number of daily services to the timetable from Monday, 1 June.

The extra services will deliver more options for travel during peak times and continue to deliver for key workers. ScotRail said that the small increase in services – from 43 per cent of a normal timetable to 47 per cent – will mean there is more capacity for key workers and essential travellers to increase the opportunities for physical distancing over the coming weeks.

The largest stations will have floor markings and other signs to outline a safe distance of two metres, while some station facilities such as waiting rooms will be closed, as ScotRail follows the successful model implemented by supermarkets and other businesses in recent weeks.

Platform markings and guidance at ticket vending machines will be supported by station announcements on customer information screens, to help essential travellers during their journey.

Customers can expect an increase in the time it takes to buy a ticket and board a train, and there may be occasions when boarding their normal train may not be possible in busier times.